IT Service Management (ITSM)

In today’s highly demanding market, meeting the needs of the customer is the cornerstone of ensuring business sustainability. ISO 20000 offers an established structure for adopting a methodical approach to managing your business processes in order that they constantly churn out products that meet the requirements of the customer. Futuretech offer end-to-end certification consulting services for ITSM from the initial planning phase till the certification is achieved.

Benefits of ITSMS 20000:2011 include:

  • IT services will be much more cost effective, reliable, consistent and efficient
  • Helps achieve international best practices standards of IT service management
  • IT services get aligned with business strategy, goal and objectives
  • Ensures that IT services run and deliver effectively
  • Ensures a process of continual improvement
  • Provides a competitive edge
  • Basis of creativity and innovation within an organization